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Can I bring my computer to your location for repairs?
We offer remote and on-site service. There was a time when carry-in service was the only support available but with today's sophisticated equipment and peripherals, remote and on-site support are required for most service issues. The one major downside to carry-in service, especially if you are encountering issues, is that the computers environment or connections may be the issue. Carry in service removes your equipment from it's environment and typically makes repairs less effective in some cases. However in case your computer needs complete reinstall of the operating system Carry in service is the best.
What is the difference between the services you and other big box stores provide?
Seriously, we feel a local, dedicated independent team will always provide better results for much less than a big corporation. When you call, you ALWAYS speak directly to me. At the big box stores, technical decisions about your computer and your files are made by their procedures and policies that makes it very difficult for a personal interaction. We believe your computer is Personal, your problem is Personal, and you deserve a Personal solution.
Can I connect all of my computers in my house to the internet?
Yes. We can configure as many computers to go on the internet, and have all of your computers print to any printer at the location.
Do you guarantee your work?
Yes. All of our work is always guaranteed. We pride ourselves in offering the highest level of service and customer satisfaction. We want your computer up and running so that you can tackle your day to day tasks with ease!
Can you help setup my blackberry, email?
Yes, we will help you setup and sync your blackberry with your Microsoft outlook or outlook express We also can help you setup your ipod, webcam, and any other peripherals.
Do you support old computers?
Yes, we can support machines that are running any of the following: Microsoft 98, ME, 2000 and Windows XP. If your computer is older than 6 years, we recommend purchasing a new computer. We will consult you on your next computer purchase, based on your typical needs you may save unnecessary software and hardware configurations.
I have mistakenly deleted some files or my system will not boot, can my data files be retrieved?
Yes, in most cases we will retrieved your important data files, music and pictures
My system is very slow, I get annoying pop-ups when I am browsing the internet, my friends complain they get spam email from me. what is the reason?
If your computer is increasingly slow, security issues need to be addressed immediately, due to Malware & Spyware that plague our systems. Please keep in mind the longer a virus or worm resides on your system, the more likely it can cause critical damage to your system settings. In such cases, a complete system reformat/ restore will be necessary. We will take all recommended steps to ensure your data will not be lost.
I purchased a new Computer, it has come loaded with
Vista. Can I install windows XP instead ?
Yes, in most cases you can, provided a suitable driver can be located for your system. You would also require a valid Windows XP license too.
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